Returns Policy

Our returns policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and we require a receipt or proof of purchase.

To return your product, kindly email us at support@halobottle.com.Please do not post to the address on your invoice/despatch note as this is a different location from our warehouse and returns processing address. If you ship a product to the incorrect location unfortunately we will not be able to process your refund.

REFUNDS
Please ensure your item (including packaging) reaches us in saleable condition. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. 

Shipping costs are non-refundable. Any shipping costs will be deducted from your refund.If your refund is approved a credit will automatically be applied to your original method of payment. Please note that it can take up to 14 working days for returns to be processed from the date we receive them. If you haven't received your refund after this the date of our receipt confirmation, please contact support@halobottle.com.

SALE ITEMS
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. 

EXCHANGES
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please email customer service at support@halobottle.com.

SHIPPING
Please note you will be responsible for paying for your own shipping costs for returning your item, as we do not offer free returns. We recommend using a tracked or signed-for service as Halo Bottle cannot be responsible for any returns sent to us that are lost in the post.

★ Reviews

CUSTOMER REVIEWS:

Average rating 4.95
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S
VESPER
S.W.
Pour-fect bottle

I’ve only used for cold water so far, and it’s fab! I love the look and feel of it and it’s the perfect handbag size for me. Cool in every way!

M
LIBERTINE
M.L.
Best bottle I’ve ever had!

A lovely design, keeps my drink cold - not used it for anything hot yet. Nice to drink out of and leak free! Bought one for my daughter too and she loves it ☺️

F
VESPER
F.W.
Good things come in small packages

Love this bottle! Is the perfect handbag size which means I’m drinking more water without lugging a reservoir around with me. 

A
AURORA
A.S.
Great size

I was drawn by the smaller sized bottle. Perfect for everyday use. Great quality for keeping drinks hot & cold plus the seal is tight. Love the pastel shades too. At 20% off, I am very pleased with my purchase.

S
RIVIERA
S.
Keeping hydrated has never been so stylish!

This is a beautiful and practical way to reduce single use plastic and keep hydrated. The bonus is that its absolutely beautiful, makes a great gift arriving boxed with a lovely card. Love the personalised message too. Thank you Halo, its perfect and I love it!