Returns Policy

Our returns policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and we require a receipt or proof of purchase.

To return your product, kindly email us at support@halobottle.com.Please do not post to the address on your invoice/despatch note as this is a different location from our warehouse and returns processing address. If you ship a product to the incorrect location unfortunately we will not be able to process your refund.

REFUNDS
Please ensure your item (including packaging) reaches us in saleable condition. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. 

Shipping costs are non-refundable. Any shipping costs will be deducted from your refund.If your refund is approved a credit will automatically be applied to your original method of payment. Please note that it can take up to 14 working days for returns to be processed from the date we receive them. If you haven't received your refund after this the date of our receipt confirmation, please contact support@halobottle.com.

SALE ITEMS
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. 

EXCHANGES
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please email customer service at support@halobottle.com.

SHIPPING
Please note you will be responsible for paying for your own shipping costs for returning your item, as we do not offer free returns. We recommend using a tracked or signed-for service as Halo Bottle cannot be responsible for any returns sent to us that are lost in the post.

★ Reviews

CUSTOMER REVIEWS:

Average rating 4.93
93%
(28)
7%
(2)
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K
RIVIERA
K.M.
Best reusable water bottle

Have to say, I have used many bottles for my water as a busy ED nurse. My pale blue halo is the only one that keeps my water cold and fresh. A def for me every day !!!!

R
LIBERTINE
R.F.
Sexy bottle

Smart and sleek to complement WFH meetings or exercise trips out of the house.

C
AURORA
C.L.M.
Hula hoop a halo and refresh

Sturdy, yet a refreshing and eco wonderful way to swiftly carry oneself from place to place maintaining a healthy hydrated glow!
Brilliant design Bravo! Halo!!

S
LIBERTINE
S.G.
Lightest and most reliable bottle!

Halo is the most lightweight bottles I've come across. Usually I dread putting reusable bottles in my handbag because they make it so heavy but this is such an improvement! It keeps things warm and cold perfectly for over 24 hours. Basically, I love it <3 Highly recommend!

D
VESPER
D.L.
Very happy with my Vesper bottle

Great design and a quality item.