Returns Policy

Our returns policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and we require a receipt or proof of purchase.

To return your product, kindly email us at support@halobottle.com.Please do not post to the address on your invoice/despatch note as this is a different location from our warehouse and returns processing address. If you ship a product to the incorrect location unfortunately we will not be able to process your refund.

REFUNDS
Please ensure your item (including packaging) reaches us in saleable condition. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. 

Shipping costs are non-refundable. Any shipping costs will be deducted from your refund.If your refund is approved a credit will automatically be applied to your original method of payment. Please note that it can take up to 14 working days for returns to be processed from the date we receive them. If you haven't received your refund after this the date of our receipt confirmation, please contact support@halobottle.com.

SALE ITEMS
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. 

EXCHANGES
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please email customer service at support@halobottle.com.

SHIPPING
Please note you will be responsible for paying for your own shipping costs for returning your item, as we do not offer free returns. We recommend using a tracked or signed-for service as Halo Bottle cannot be responsible for any returns sent to us that are lost in the post.

★ Reviews

CUSTOMER REVIEWS:

Average rating 4.93
93%
(25)
7%
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S
LIBERTINE
S.G.
Lightest and most reliable bottle!

Halo is the most lightweight bottles I've come across. Usually I dread putting reusable bottles in my handbag because they make it so heavy but this is such an improvement! It keeps things warm and cold perfectly for over 24 hours. Basically, I love it <3 Highly recommend!

D
VESPER
D.L.
Very happy with my Vesper bottle

Great design and a quality item.

R
PEBBLE
R.G.
Love this hard wearing stylish bottle!

I’ve had my halo bottle for a few months now and i have to say it is extremely hard wearing. It doesn’t scratch and it still feels brand new after being knocked around quite a bit. It comes everywhere with me and I particularly love how long it keeps liquids hot for. My morning tea is still hot by lunchtime, making it great for longer car journeys or hikes. I highly recommend it! 👍

C
VESPER
C.F.
brilliant product!!

love the bottle - so so useful and found that actually the smaller size was perfect for carrying coffee/tea so use all the time

R
BOHÈME
R.
Aesthetic and useful

I love the colour! Fits in my bag perfectly and keeps my water cold for a long time even during the Australian summer! Have gotten many compliments on how nice it looks

Thank you! Not gonna lie, we love to hear when our customers get compliments. They're pretty, right??